Delivery & Returns

Delivery

All products ship from our New Jersey warehouse or our showroom at 192 Lexington Avenue, New York. Prices exclude delivery, which is charged separately.

Lighting: free shipping

All lighting ships free anywhere in the contiguous United States, including NY, NJ and CT.

Furniture: delivery as a percentage of order value

  • East Coast, including NY, NJ and CT (ME, NH, VT, MA, RI, CT, NY, NJ, PA, DE, MD, DC, VA, NC, SC, GA, FL): 10% of order value, curbside delivery.
  • Midwest & South: 12.5% of order value, curbside freight delivery.
  • West Coast & Mountain (WA, OR, CA, NV, ID, MT, WY, UT, CO, AZ, NM): 15% of order value, curbside freight delivery.

Calculated on the furniture subtotal after discounts and before tax, with a $75 minimum and a $5,000 maximum per order. Checkout applies the rate in price tiers, so the charge never exceeds the stated percentage (except where the $75 minimum applies).

White-glove delivery

The rates above are curbside delivery. White-glove delivery to the room of your choice, including unpacking, assembly where needed and removal of packaging, is available for an additional fee, quoted on request. Ask us for a quote.

We do not ship to Alaska, Hawaii, Puerto Rico or other non-contiguous US territories.

Pickup

Pickup from our showroom or warehouse is available by appointment.

Before delivery

The buyer is responsible for confirming building access and measuring entryways, stairways and elevators. Walk-up buildings and deliveries requiring extra or overtime labor may carry additional charges. Delivery dates and times are estimates and may change.

See our Terms and Conditions of Sale (Sections 6 and 7) for full delivery terms, title and risk of loss.

Returns, damage and cancellations

This policy summarizes Section 11 (Returns) and Section 9 (Inspection and Acceptance) of our Standard Terms and Conditions of Sale. If there is any difference, the Terms and Conditions of Sale prevail.

10-day returns on everything

  • Every item can be returned, including floor models, ex-display and open-box pieces.
  • Return requests must be made within 10 days of delivery.
  • Items must be returned in the condition in which they were delivered, with all parts and hardware.
  • Refunds go back to the original payment method, less a 10% restocking fee.
  • We send the return label or arrange the pickup. Lighting returns ship back free. For furniture, the actual return freight cost is deducted from the refund.
  • Original delivery charges are non-refundable, except for damage in transit or defects.

Custom and made-to-order products

Not returnable.

Damage, shortages and defects

Please inspect your delivery on arrival. Any damage, shortage or non-conformity must be reported to us in writing within 48 hours of receipt, with photos. After that, claims are handled under our Limited Warranty, which requires a Return Authorization Number (RAN) before anything is sent back.

Cancellations

Orders may be cancelled by written request received by 5:00 p.m. ET on the business day after the order was placed. Cancellations must be confirmed in writing by us.

How to request a return

Contact us through our contact page with your order number. We will email the return label or schedule the pickup. Do not ship anything back without written authorization.