Frequently Asked Questions

Where is the Dexelance showroom in New York?

Our showroom is at 192 Lexington Avenue (at East 32nd Street), New York, NY 10016. Visits are by appointment; call (929) 431-8267 or email support.usa@dexelance.com.

Which brands do you sell?

Gervasoni, Meridiani, Saba Italia, Turri and Davide Groppi from Italy, and Rex Kralj from Slovenia. The NYC showroom is also the Gervasoni showroom in New York.

What is a floor model?

A piece previously displayed in our New York showroom. Floor models are one of a kind, sold at a large discount, and may show light signs of handling. Most are now in storage; ask us for additional photos or a viewing. Like everything we sell, they can be returned within 10 days of delivery.

What does open box mean?

Open-box items were ex-display, returned or opened, but never used in a home. They are held at our New Jersey warehouse, priced well below retail, with the same 10-day returns as everything else.

What does ready to ship mean?

New pieces in stock in our New Jersey warehouse or New York showroom, available for delivery without factory lead times.

Do you deliver, and how much does it cost?

Yes, across the contiguous United States. Lighting ships free. Furniture ships curbside at 10% of order value on the East Coast (including New York, New Jersey and Connecticut), 12.5% in the Midwest and South and 15% in the West Coast and Mountain states, with a $75 minimum and a $5,000 maximum. White-glove delivery to the room of your choice, with assembly and packaging removal, is available for an additional fee, quoted on request. We do not ship to Alaska, Hawaii or Puerto Rico. Showroom pickup is available by appointment.

What is your return policy?

Everything can be returned within 10 days of delivery, including floor models and open-box pieces, for a refund to the original payment method less a 10% restocking fee. We send the return label or arrange the pickup: lighting returns ship back free; for furniture, the return freight is deducted from the refund. Damage must be reported in writing within 48 hours of delivery.

Can I cancel an order?

Yes, by written request received by 5:00 p.m. ET on the business day after the order was placed. Custom and made-to-order products cannot be cancelled.

Can I order other models, fabrics or finishes?

Yes. Our New York team handles custom orders from the full Gervasoni, Meridiani, Saba, Turri and Davide Groppi collections. Contact us or visit the showroom.

Do you offer trade pricing?

Yes. Architects, interior designers, developers and stagers can join our trade program for trade pricing, holds and a dedicated New York contact.

Are prices inclusive of sales tax?

No. Prices exclude sales tax and delivery, which are calculated at checkout or quoted separately.

How can I pay?

By credit card online, or by bank wire, ACH or check for orders placed with our team.